About Us
HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter.
With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.
Job Description
This is a remote role.
The role of Global Service Associate (‘GSA’)forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our customers, the Global Service Associate will coordinate the delivery of Business as Usual (‘BAU’) services.
To be successful within this role, the Global Service Associate will need to be knowledgeable with both tax and accounting and should have been involved in managing customer relationships.
Responsibilities:
- Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services.
- Maintain accurate records of client information and ensure all documentation is up to date and complete.
- Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.
- Coordinate with internal teams and external service providers to ensure timely delivery of services.
- Develop and maintain relationships with clients to understand their needs and provide customized solutions.
- Provide guidance to clients on accounting and tax best practices.
- Support the development and implementation of new services and processes to improve client
- Ensuring that customers are set up in BAU related systems and all internal trackers are kept up to date.
- Update and Maintain BAU related systems ensuring accuracy and timeliness of data. Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Monday, Microsoft Teams, and any other related software systems.
- Create service tickets and review data provided by customers and/or LSPs.
- Monitor calendars and ensure that customers and LSPs meet all deadlines.
- Develop and maintain excellent relationships with both LSPs and customers.
- Respond to customer ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons.
- Monitor the status of assigned tasks and tickets, providing regular updates where required.
- Adhere to SLAs in terms of responsiveness and quality where applicable.
- Build and maintain region and/or service line specific knowledge base.
- Provide excellent customer-centric service.
- Manage and give input on team processes and other business improvement initiatives.
- Additional duties as assigned.
Qualifications:
- 5 years minimum experience with accounting and tax in a customer facing service delivery capacity.
- 3 years minimum experience managing customer accounting deadlines.
- Certified Public Accountant (CPA) a plus.
- Experience with IFRS and US GAAP.
- Experience with market accounting systems such as Xero, SAGE Intacct, QuickBooks, or others.
- General understanding of the differences and complexities of providing Bookkeeping, Accounts Payable & Receivable, Management Reporting, Consolidation services, and the like across multiple jurisdictions.
Requirements:
- Strong customer facing skills.
- Excellent communication skills, both written and verbal.
- Excellent analytical and problem-solving skills.
- Project management and/or onboarding experience.
- Microsoft suite – Word, Excel, PowerPoint, Visio.
- Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization.
- Self-motivated, detail orientated and driven with the ability to meet deadlines.
- Ability to communicate effectively with senior personnel, both internal and customer.
- Ability to adapt to an evolving environment.
- Works well with a team environment and be a proactive contributor to the overall success of the team.
- Ability to manage multiple business relationships effectively and harmoniously.
If you’re a driven individual who wants to make your mark in the heart of the innovation economy, we’d love to meet you. Join our #HSPGlobalSolutionTeam and help us power the next wave of global growth.
Originally posted on Himalayas