Remote Recruitment is hiring a Helpdesk Coordinator for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
- Triage, prioritise and assign incoming IT support tickets efficiently
- Provide fast and effective first-line technical support via phone, email and chat
- Escalate complex technical issues to second and third-line support engineers
- Maintain helpdesk SLAs and produce regular performance and trend reports
- Update the internal knowledge base with common issues, solutions and workarounds
- Onboard new users and coordinate device setup and system access provisioning
Requirements
- 2+ years of IT helpdesk, service desk or technical support experience
- Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow
- Strong customer service and communication skills with excellent English
- Basic knowledge of Windows, Microsoft 365 and common business applications
- Able to work calmly and effectively in a fast-paced remote support environment
What We Offer
- R27,000/month
- 100% remote, UK business hours
- Career growth and professional development
- Exposure to leading UK businesses and practices
Remote Recruitment – connecting top South African talent with UK employers. Apply today.
Originally posted on Himalayas
