This is a remote role that follows a Tuesday through Sunday, 4:00PM to 12:00AM Eastern Standard Time schedule.
The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.
Job Description:
- Serves as the customer service liaison between the company and the customer(s)
- Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
- Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
- Traces shipments and re-routes freight accordingly.
- Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
- Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
- Cross-trains in additional responsibilities.
- Handles confidential information.
- Has experience specific to client submission requirements and clearance of specific commodities
- Opens files, enters notes, information and document requests in corporate systems
- Reviews documentation or issues documents to meet government regulations and carrier regulations
- Convert and verify shipment weight, volume and foreign currency
- Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
- Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
- Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
- Maintains communication with customers, carriers and vendors
- Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
- Coordinates pick-ups and invoices files
- Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
- Handles accounting processes accurately and in a timely manner
- Performs additional duties as assigned by management.
Required Qualifications:
- High school diploma/GED
- 2+ years of northern border customs experience
The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.
Competencies:
All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability
In addition, the following competencies are specific to this position:
Analytical –Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented –Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills –Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Motivation –Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Problem Solving –Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Work Standards –Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.
Ready to join our team?
A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life.
Disclaimer:
The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Originally posted on Himalayas