IT Helpdesk Analyst with German & English - Remote (RO Remote, any Location, RO,

Required Language
Romanian, German, English

Employment Type
Full time

Contract Type
Permanent

Description

Are you our next IT Helpdesk Administrator?
Do you want to take your first step into an IT career with plenty of opportunities to learn and grow? If you’re tech-savvy, solution-driven, and eager to build your skills in a dynamic environment, this could be the role for you!

Your Profile:

• English level min B2 , German level C1
• Previous experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantage
• Ability to manage multiple tasks simultaneously and deliver under short deadlines
• Ability to work with minimal supervision, make independent decisions and solve complex problems.
• Good understanding of IT support processes, desktop systems, and workplace technology operations.
• Ability to work in a dynamic, fast-paced environment,
• Demonstrated ability to develop professional relationships and interact with colleagues of all levels
• Solution driven mindset

Conditions for internal candidates:

• Tenure of at least 6 months on the current role within the company
• No written warnings in the past 6 months or ongoing disciplinary process

Your future role:

• Supports hardware and software platforms
• Provides user management support
• Analyses and resolves hardware and software related problems
• Maintain workstation patching and ensure the required patching level
• Keeps close contact with Service Desk Center
• Manages the desk, sets up and patches PC’s and phones
• Provides people with PC’s set up according to company requirement and in the most efficient way
• Follows standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment
• Creates according to agreements between IT and Operations standard installations for specific groups of users
• Participates in the implementation of new (standard or developed) software. This is needed to ensure that that does not conflict with other installed software and that “master” installations are adjusted
• Tracks all software licenses used in call center and control that all computers are using legal copies of software
• Verifies that no software is installed without proper licenses on PC'S
• Identifies and tags all IT related assets and keeps accurate records of existing assets at call center
• Administers software licenses in use, and keep accurate records.

Looking forward to welcoming you to the team! Discover what awaits you: Daily meal tickets worth 30 RON to keep you fueled. Comprehensive private medical insurance to take care of you (can be also extended to your family). Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics Access to the 7card by Gympass for your fitness and well-being Special banking offers to support your financials Referral bonus, depending on the campaign of the job opening A well-defined career path with many opportunities to grow and explore A warm, multicultural environment where your unique voice is valued and celebrated Access to a wide range of training and development opportunities Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other. At Foundever®, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Let's create best moments together!

Originally posted on Himalayas