About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit www.conceptplus.com.
About the role
Concept Plus is seeking a Learning Systems Analyst to provide technical and operational support for the deployment, maintenance, and sustainment of training and learning products for a client. Support a large portfolio of online courses, credentials, certifications, playlists, simulations, and microlearning assets delivered through the Cornerstone OnDemand (CSOD) learning management system.
What you'll do
- Configure, deploy, update, and retire courses and credentials.
- Configure and maintain playlists, including recurring updates and modifications.
- Upload, validate, and test learning assets to ensure proper functionality.
- Test and support LMS patches, releases, and system upgrades.
- Manage user roles and account privileges.
- Provide Tier II support, resolving tickets escalated from Tier I and other sources.
- Respond to inquiries from faculty, staff, and program partners.
- Support 175–200 quarterly activities related to product analysis, development, and revision.
- Support 150–200 quarterly maintenance actions and sustainment tasks.
- Follow established workflows, quality controls, and escalation procedures.
- Contribute to lifecycle sustainment of learning assets and related systems, including upgrades, implementation, and operations.
- Develop and maintain operational documentation (SOPs, workflows, configuration records).
- Assist with creation of job aids, manuals, videos, FAQs, and knowledge-base articles.
- Support data collection and analysis for issue identification, metrics, and report/dashboard improvements.
- Produce required reports and support ongoing data requests
Required Qualifications
- US Citizen
- Ability to obtain and/or maintain a government clearance.
- 3+ years of experience supporting complex learning or training projects with customers or stakeholders.
- Experience using Cornerstone OnDemand (CSOD).
- Strong proficiency in Microsoft 365, Teams (preferably Teams for Education), SharePoint, ServiceNow, Qlik, and modern web browsers.
- Excellent written and oral communication skills.
Preferred Qualifications
- Experience working with faculty and staff in higher education.
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Originally posted on Himalayas